By using Intercom's services, either via website or the App, you are trusting us with few information of yours. We are concerned as this is our responsibility to keep your information safe and secure & we’re always working hard on it, and give you control over your data.
This Privacy Policy section is meant to help you understand what information Intercom collects, why we collect such information and how you have full control to update, manage or delete your information.
Intercom is a comprehensive community management platform helping users to make their life more convenient. Our various services include:
Accounts & Payment information Management: Intercom features an end-to-end accounting module to simplify management of finances for Residents. Residents can also pay their various bills like maintenance bills, Water bills and other Utilities bills via getting the payment information on the app & getting invoice/ receipt of the payments.
Visitor Management: Intercom's technology enhances the security management by ensuring that there is a process of visitor approval managed by the residents who can now control who to allow in the premises.
Notice and Communication: With Intercom Communication Management, the management (Project Admin) can create & send notices and residents can have their complaints resolved by raising an issue to the concerned person.
Homes: Intercom connects landlords / owners / residents desirous of selling / renting / leasing their homes / houses / apartments / villas / properties, with other interested users who are looking for such properties.
Intercom seamlessly connects the community – the residents, facility management, security personnel, daily help, visitors and Service Providers – through the app, with a view to improving the security and convenience.
Apart from using our services, all users can use our Web and App in a variety of ways to manage their data privacy.
We would like you to understand that the information collected via the Intercom app or website is to help us provide you with superlative service.
The information Intercom collects, and how that information is used, depends on how you use our services and how you manage your privacy controls. For e.g. for standard Intercom services, only your phone number will be needed. However, if your community chooses to use advanced features like Accounts and payments, additional information may be needed to render services.
Residents: Name, Email address, Mobile number, reference name & number, your apartment/villa number, tenant or an owner, vehicle number (if any) and any other optional information including photographs, reviews, content, communications, posts, listings, payment information, address book etc. as you may have chosen to provide on Intercom.
Guests: Name, number, address and resident flat to be visited. No other guest information is required on the Intercom App for entry at the gate.
Service Providers to Society/Individual Homes: The name, phone number, resident flat to be visited (if any), vehicle number (if any), entry/exit time, identity proof, visit purpose and photograph.
Additional information: IP address, Webpages visited (Pages of Intercom-app.com visited by the user; a standard practise to optimize user experience and curate content of a website), browser, device and operating system information (including device ID, Android ID, Apple IDFA ID etc.), mobile network information, the date, time, and referrer URL of your request (the website from which the user was redirected to Intercom-app.com; a standard practice to track and compensate the originator of traffic to Intercom website, such as when a visitor clicks on a Google ad for Intercom.
We collect standard website access information (type of browser etc) using cookies and other similar technologies on all our websites (intercom-app.com, intercomapp.xyz). We do this to measure, improve and personalize our services for you and we do not share this information with any third party organizations for commercial purposes.
We don’t sell or trade user information in any form to anyone. The information is used solely for the purpose of enabling services and making your experience better on Intercom platforms. On a case to case basis we give you great value add from third party partners where information will be shared after your explicit consent.
Intercom's services are an extension of the services offered by the flat owners association or the gated community management (being our direct customer) of the premises. They will have access to all the information collected for their community on Intercom for recording and security purposes.
Intercom provides its services through our website and mobile app (will be collectively referred to as “Platforms”). User information is collected via our platforms either directly or indirectly to give great product and service experience.
Direct Information: All personally identifiable information as mentioned in “Information Intercom Collects” segment is explicitly collected on the platform where users fill in their details and give necessary consent to be contacted or their information to be used by Intercom for serving them better via the platforms. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
Indirect Information: Information like IP address, device data, browsing data and other information as detailed in “Information Intercom Collects” is collected while the user is interacting with our platform. The same is collected to make user experience on our platforms better. Such non-personally identifiable information (non-PII) may also be provided to third party advertisers to ascertain your interests and serve advertisements on third party platforms.
We use information collected from users to provide our services. The data is collected on the Intercom website as per discretion and inputs given by users. On the mobile app information is collected as per our agreement with your association of communities who act as an extended service provider to all residents within the Community.
Following are the key services which will require information collected
Intercom ensures that you are in full control of the information we collect and how it is used.
This section describes key controls for managing your privacy across our platforms and services. In addition to this we also provide few other mechanisms by which users can reach out to us to modify or erase their information available with us.
Managing, reviewing, and updating your information: When you’re signed in, you can always review and update information by visiting the services you use. For example, you can change your contact details such as your name, email and phone number.
Choice to Opt-out: We provide all users with options to opt-out from receiving notifications pertaining to Entry/Exit, Payments, Helpdesk, Homes and Amenities.. This can be done directly on our platform.. The opt-out may not apply to promotional and marketing messages served by or in partnership with the community or their management committees on the notice boards of the relevant society. For removal of such promotional and marketing messages you may reach out directly to the community association.
Unsubscribing, removing and deleting your information: If you choose to unsubscribe from our platforms or delete any of all of your information, you can delete your apartment and then uninstall the app. In addition to this you may also send an email to care@Intercom-app.com for specific information about your account or deletion of your account history. However, such deletion of specific information may require the approval of your community association and we may still retain some information and records of transactions for a specific period as required by any law, contract with community association or policy as applicable.
information that we collect or you provide, as described in this privacy policy, in the following ways:
For General Information Disclosures:
For Legal Reasons: We may need to share or disclose some of your information outside Intercom without the consent, if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonable necessary in the following events:
Consent: In some cases, we may process some of your information based on the consent you granted to your Community/ Association as represented by them to Intercom or expressly to us at the time we collect such data. In case we need to process any of your information we will be clearly indicating to you at the point and time of collection. By using Intercom or any other domain owned by us, you are authorizing Intercom (including its representatives, affiliates, and its business partners) to contact you via via email, phone call, push notification, WhatsApp or SMS and offer you our services for the product you have opted for, imparting product knowledge, offer promotional offers, for which your information may be collected in the manner as detailed under this policy. You hereby agree that you authorize Intercom to contact you for the above mentioned purposes even if you have registered yourself under DND or DNC service(s). Your authorization, in this regard, shall be valid as long as your account is not deactivated.
You have the right to withdraw your consent at any given point of time either via platform or writing to us at care@Intercom-app.com. If you withdraw your consent, then we will stop processing the relevant Personal Information except to the extent that we have other grounds for processing such Personal Information under applicable laws.
Your information will be shared with another business entity should we(or part of our business/assets) plan to merge with, or be acquired by another business entity or in cases of organization restructuring or amalgamation. In case of such a transaction or re-organization the new business entity will follow this Privacy Policy. All the affected users will be notified before personal information is transferred or becomes subject to different entities’ privacy policy.
We build security into each and every system and services to protect your information.
All Intercom platforms and processes are built with strong security features that continuously protect your information. We have multiple real time checks and tests running to help us detect and automatically block security threats from ever reaching you. In case of any detection of threat or risk that we deem you should be aware of; we will notify you and guide you through steps to keep your privacy protected.
We are constantly striving to protect your data from unauthorized access, disclosure, modifications, or destruction of any information we hold, including:
However, we would like you to understand and accept that data transmission over the internet may be liable to risk and we would assume no liability for any disclosure of information due to errors in transmission issues or unauthorized third-party access to our platforms or databases.
You acknowledge that as a registered user you are responsible for maintaining the security of your Account such as your Account login credentials and passwords, and that you should not provide these credentials to any third party. If it comes to your knowledge that or if you have reason to believe that your Account credentials have been stolen or been made known to others, you must contact us immediately at care@Intercom-app.com. You acknowledge that you are responsible for all acts done, using your Account login credentials. We are not responsible if someone else accesses your Account on account of your failure to maintain security of your Account credentials.
The information collected on our platforms is retained for different periods of time depending on what the information is and how it is used and how you configure your settings.
Individual Users can request deletion of their information on termination of their association with Intercom , provided that Intercom may retain such information for 180 days from the date of termination or for such periods as may be required under applicable laws or by virtue of our compliance requirements with our Service Providers or as a result of any dispute, from the date on which you stop availing the services or request deletion, but shall not utilize the information during such period (some information deletion may be subject to community/ society approval, Intercom will facilitate the approval process):
When you delete data or request for deletion of data post termination, we follow a process to make sure that all your data is safely and completely removed from all our servers. We also ensure that none of your information is subject to accidental or malicious deletion. This may lead to some delay between actual requests made and final deletion as we ensure that information deletion is genuine and not accidental from our active and backup systems. Any such request to Intercom will be replied within 7 days and actioned within 30 days subject to approvals from the community/ association, Intercom Users and not including the time taken by them in approvals.
Our DPO is responsible for the following:
In case of any issue or grievance related to your data privacy, please contact intercom at care@Intercom-app.com or write to Data Protection Office, Intercom (Mabruk Services Limited), Floor: 02, House: 39, Road: 18, Sector: 03, Uttara, Dhaka-1230.
From time to time, we may update this Policy to reflect changes in Intercom's services and its policies. Any changes will be effective immediately upon the posting of such revised Privacy Policy. If we make any material changes, it will be notified to you by email (sent to the e-mail address specified in your account) or by means of a notice prior to the change becoming effective. We encourage you to periodically review this page for the latest services and privacy policies.